You’ll need to enter your “WhatsApp Business ID” which you can find here. When you get to “Step 2 of 3: Create your WhatsApp Business Profile”, close the window and return to the installation screen in Intercom’s WhatsApp Settings. If one doesn’t appear here, you’ll need to create a new WABA. Select your WhatsApp Business Account - This WABA will belong to the Facebook Business Account you selected in the previous step. Select your Facebook Business Account - This is the Facebook account which is connected to your existing WABA. Log into your Facebook account - This is the Facebook account which is connected to your existing WABA.Ĭonnect your account to Intercom - You’ll need to share account and billing permissions with Intercom. This will open a window where you can follow the required steps with Facebook: You can also include a description and photo of your business to give. These profiles give customers information about your business like your email address, store location, and operating hours. Find out more in Facebook’s documentation. The major difference between WhatsApp and WhatsApp Business is that with a WhatsApp Business account, you can set up and verify your business profile.

You can link your accounts from within the WhatsApp Business app. Important: Before migrating you must ensure that 2FA is disabled and that the number is not connected using WhatsApp Cloud API with your current provider. Link your WhatsApp Business account to a Facebook Page.

How to add whatsapp business account